Mobile banking from KCB allows you to manage your money no matter where you are or whatever you're doing

How to Get on to KCB Connect

  • For existing KCB Account holders, download the application form fill it in and visit your nearest KCB branch or Iwacu Agent to register.
  • After registering you will receive an SMS notification with a one-time PIN which you must change to a 5 digit PIN immediately.
  • Always keep your PIN secret and never share it with anybody.
  • Request user ID from KCB customer service at any branch to enable you transact via the internet.

How to Transact

How to Download the App on Your Mobile

All Smart Phones

  • Customers type the URL https://mbanking.kcbbangroup.com on your mobile internet browser.
  • Select the application compatible with their phone i.e. Black berry, Android, all java phones and smart Java phones
  • Enter the User ID obtained from KCB Customer service at any branch
  • Use your existing password for USSD (*522#)

Iphone/ Ipad

  • Customer search for ‘KCB mobi bank’ app at apple store
  • Follow instructions to download the app
  • Enter the User ID obtained from KCB Customer service at any branch
  • Use your existing password for USSD (*522#)

Windows phones

  • Customer search KCB mobi bank app at apple store
  • Follow instructions to download the app
  • Enter the User ID obtained from KCB Customer service at any branch
  • Use your existing password for USSD (*522#)

Account Balance & Mini statement

  • For only RWF 50, you can now check your account balance.
  • Get a mini statement and check your transactions.

Sending money to any mobile number

  • Send money directly from your KCB account to any mobile number in Rwanda.
  •  The recipient collects the cash at any KCB branch countrywide.

Cash Withdrawal at KCB Iwacu Agents

  • Visit any KCB Iwacu Agent and withdraw cash. 
  • Transaction will be initiated by the agent, and customer will receive confirmation message.

Account to account transfer

  • Transfer money directly from your current account to your other KCB accounts e.g. Savings, Intare Nto.
  • Send money directly from your KCB account to any other person's KCB account.

Airtime Purchase

  • Purchase airtime directly from your KCB account to top up your MTN, Tigo or Airtel number
  • Top up any other MTN, Tigo or Airtel number by purchasing airtime directly from your KCB account.

Credit card balance & payment

  • Check your KCB credit card balance on KCB Connect
  • Pay your KCB credit card bill.

Bill Payments - WASAC

What are the charges?
  • Dialing on to KCB Mobi Bank via USSD is charged by your mobile phone subscriber. MTN subscribers pay RWF 10.
  • Balance enquiry is charged at RWF 100.
  • Mini statement is charged at RWF 100.
  • Forex rates are free.
  • Funds transfer from KCBR to KCBR Account KCB RWF 300.
  • Funds transfer KCBR Acc to Other Banks RWF 300.

MOBILOAN

Is a mobile based loan product that enables you to apply and receive a loan to your bank account instantly, anytime through your phone and within pre-determined limit, from Rwf 500 to Rwf 500,000.

How to request for a Mobiloan

 - Log into KCB Mobi using "'522 or Mobi App on your phone

 - Select Mobiloan

 - Then select Request Loan

 - Enter Amount

 - Select account where the money-Is to be credited.

 - Select the loan term

 - Accept terms and conditions and confirmation of the details just given.

 - An initial SMS message will be sent immediately on confirmation of request   for loan.

 - A second SMS message is sent on successful or unsuccessful request.

 

Term and Conditions/Amategeko Namabwirizwa

MOBILOAN TERMS AND CONDITIONS

MOBILOAN AMATEGEKO NAMABWIRIZWA

Frequently Asked Questions (FAQs) 

FAQs (English)

FAQS (Kinyarwanda)



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